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Part 2 - Our commitments, aims and objectives
2.1 A summary of the Directorate’s refreshed aims and objectives
The aim of Devon Social Services is to:
Identify the social care needs of people in Devon ...
and
... Plan and deliver a range of quality and cost effective services that are responsive to diverse needs, promote independence, equality and social inclusion, and that protect vulnerable people.
We will achieve this aim in partnership with users, carers and colleagues in the statutory, private and voluntary sectors.
Devon Social Services will put users and carers at the centre of everything it does and:
- Work with them in a fair, honest, consistent and courteous manner, always listening carefully to them and keeping them informed when they ask for help.
- Fully involve them in planning to meet their needs, ensuring that they know how to comment or complain about any aspect of the service.
- Recognise the vital role played by carers, and their distinctive needs and views.
- Treat personal information in confidence.
- Ensure that all people can use the services we provide or commission without fear of discrimination or harassment.
- Focus on achieving continuous improvement in the satisfaction of service users and carers.
Devon Social Services will use its resources to achieve its aims by:
- Providing access to information, advice and help services, in languages and formats accessible to all, including information about entitlement to services and costs.
- Promoting services that maximise people’s independence and social inclusion.
- Making available a single assessment process to identify the needs of individuals.
- Prioritising services across all groups to those at greatest risk.
- Working with service users and carers on the design of services and their delivery.
- Supporting the efforts of individuals and communities to meet their own needs.
- Developing the skills of our staff to enable them to effectively fulfil these purposes.
- Assuring quality and value for money in all services by:
- Setting clear targets (including targets for equality of opportunity
- Pursuing continuous improvement
- Ensuring that businesses we contract with or who receive funding accept a commitment to Equal Opportunities.