Devon County Council

Scomis prides itself in delivering an excellent on-site technician service.  This Scomis service provides subscribing schools with on-site technical support and assistance as a series of site visits.  An experienced and trained Scomis technician will undertake these visits to the school, assisting IT co-ordinators, administrators and headteachers with the day to day management of maintaining an efficient ICT system in school.  

An action list can be drawn up with the Scomis technician so that this schedule can be dealt with on each visit as well as day to day configuration and maintenance issues.  The visits may involve

• regular system health checks and system assessments;
• monitoring and performance of networks;
• installation and upgrades of software;
• set up of shared printer facilities;
• regular check-up of backup system;
• prevention of access by non-authorised staff to SIMS programmes;
• regular review of virus protection policies;
• assistance in the development and implementation of network security policies; and/or
• regular Network administration tasks including setting up and deleting new users.