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Customer Services
Providing Excellent Customer Service
We want everyone who contacts us to receive excellent customer service. We aim to:
- create an organisational culture that always puts the customer first;
- provide easy access to all our services and other public services;
- resolve enquiries right the first time;
- provide high-quality cost-effective services.
We will do this by:
- implementing consistent customer service standards and training our staff in their use;
- seeking regular feedback from customers and using this feedback to improve;
- establishing a customer service centre to make it easier for people to contact the council and have their enquiry resolved;
- seeking to join up with other public services to provide a better service for the customer;
- redesigning the way we work around the needs of our customers