You are in: home > council & democracy >

Monday 24 November 2014

Council & Democracy | Children & Families | Culture & Heritage | Economy & Enterprise | Environment & Planning | Jobs & Careers | Education and Learning | People & Community | Safety & Emergencies | Social Care & Health | Transport & Roads |

Customer Services

Providing Excellent Customer Service

We want everyone who contacts us to receive excellent customer service. We aim to:

  • create an organisational culture that always puts the customer first;
  • provide easy access to all our services and other public services;
  • resolve enquiries right the first time;
  • provide high-quality cost-effective services.

We will do this by:

  • implementing consistent customer service standards and training our staff in their use;
  • seeking regular feedback from customers and using this feedback to improve;
  • establishing a customer service centre to make it easier for people to contact the council and have their enquiry resolved;
  • seeking to join up with other public services to provide a better service for the customer;
  • redesigning the way we work around the needs of our customers
You might be interested in .....
British Sign Language
BSL is now an officially recognised language and the fourth most used in the UK - It is also one of the most commonly used languages in Devon

Contact Us

Devon County Council
County Hall
Topsham Road
Exeter. EX2 4QD

0345 155 1015
0345 155 1003
More contacts...

Find out more

Back to top 24-11-2014