The Adult & Community Services Public Information & Communication section was formed in 2003. Our overall strategic aim is

"To ensure that all people in Devon with social care needs have access to and are provided with information.  The information should enable them to access any social care resources which might assist in meeting those needs."

Our objectives are:

All public information will be accessible, easy to understand, available in a variety of formats and based on what customers have told us they need.

A customer service approach will be adopted to ensure that the information provided is according to customer needs.

Standards are set - and action taken to maintain them - for every aspect of public information work:

1. Identifying public need for information and ensure strategic links in place
2. Office and reception signs
3. Telephone handling
4. Communication with people with disabilities
5. Foreign language interpretation and translation
6. Data gathering and management
7. Service user involvement in all public information provision
8. Factsheets
9. Printed literature
10. Internet publishing
11. Intranet publishing
12. Displays service
13. Media and public relations
14. Communication with staff

Find out more:

• About the Public Information & Communication Section
• Our Publications
  • Devon Link
  • Factsheets
• Text Translation BSL and Total Communication
• Special Needs Formats, Interpreters & Translators (including Language Line)
• Devon County Council Corporate Communications
• Public Access Programme and Business Improvement Group

Contact Us

• Contact Social Services Online
• call Care Direct on 0845 1551 007
• call your local Social Services office

Also on devon.gov.uk

Related links