Our Commitment to You

We aim to provide

You can expect us to

We welcome your feedback

There are "Tell us what you think" forms in every library, or you can send us your comments online at www.devon.gov.uk/feedback

We will acknowledge compliments and suggestions within 10 working days of receipt and will acknowledge complaints within 3 working days and respond fully within 10 working days. We will monitor your feedback to identify desired improvements to our service, which we will implement if we can, or explain why if we cannot.

We will carry out surveys to find out what you think about our services and what changes you would like. We will publish the results, and improve our services correspondingly where possible.

In return, we ask you to

Head of Devon Libraries is Ciara Eastell

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