ADP - Intermediate Care Support Worker
Appendix 33 - Performance Measures for ADP
Menu of Measures
- Workforce measurements
- NVQ Assessors
- Service Evaluation
- Core Service Delivery
- Whole System Data
Workforce Measurement
- Method of Advertising - how & where
- Level of initial response, requests for packs, follow up calls
- Review applications - employment background, level of existing qualification
- Numbers suitable for interview, appointable candidates
- Comparable absence monitoring of workforce (ADP vs. Dom. Care)
- Training requirements of staff team
NVQ Assessors
- Current number of PCT / SSD assessors available
- Accessibility of NVQ assessors
- How many staff currently undertaking NVQ assessor qualification within locality
- Identify gaps in assessors to ensure competency framework achieved
Service Evaluation (RRS)
- Evaluation of Primary care / Social Care staff experience, use of appropriate skills, savings by implementation of new role
- Service user evaluation on receipt of service (see example)
- Carer evaluation of service
- Variety of mechanisms - snapshot view, weekly in-depth review, significant event, targeted surveys, analysis of complaints & compliments.
Core Service Delivery (RRS)
- Numbers of service users / carers supported under scheme
- Length of stay within scheme
- Demographics of service users - age profile / diagnosis
- Timeliness of access to scheme (trigger to receipt of service)
- Timeliness of assessment process
- Timeliness of discharge from scheme.
