Adult & Community Services Business Plan 2007/08
Outcome 6: Attaining economic well being
- Access to income and resources sufficient for a good diet, accommodation and participation in family and community life
- Ability to meet costs arising from specific individual needs
Performance Measurement We will assess our progress against this outcome by: |
Responsible |
|---|---|
| Increasing numbers of people referred to Carers’ Link from 141 per quarter to 282 per quarter by March 2008. | Assistant Director (SP&C) |
| Increasing the number of people aged 60+ helped by CareDirect to claim new/amended benefits from 2,812 as at September 2006 to 4,572 by March 2008 (LPSA2-10.2). | Assistant Director (F&BR) |
| Increasing the take up of care packages funded via the Independent Living Fund from 2.9 per 10,000 population to 3.4 per 10,000 population by March 2008. | All ADs |
| Increasing caller satisfaction rates with the Customer Services Centre. | Assistant Director (F&BR) |
| Providing Continuing Health Care awareness training to 300 relevant staff by March 2008. | Assistant Director (F&BR) |
| Increasing the number of learning disabled people aged 18-64 in voluntary work per 1,000 population 18-64 by 4% by March 2008 (SAS 6.4LD170). | Assistant Director (LD) |
| Increasing the number of disabled people who are economically active by 5% by March 2008. | All ADs |
Delivering the Outcome in 2007/08 – Front Line Services To achieve this outcome we will: |
Responsible |
|---|---|
| Increased use of the Home Improvement Agency for advice about home insulation, fuel poverty and energy efficiency (especially in the most disadvantaged areas) to improve the health and home environments of more people. | Assistant Director (SP&C) |
| Ensure assessments, care plans and reviews identify opportunities for employment, learning and training, to increase the number of economically active vulnerable adults, older people and their carers. | All ADs |
| Implement the new carers’ assessment and simplify access to Jobcentre Plus and Next Step within care management, to improve our response to carers’ employment and training needs. | All ADs |
| Ensure a rights-based approach for people with complex health and social care needs. | All ADs |
| Increase applications to the Independent Living Fund for all eligible people enabling more people to buy their own care and support in the way they want it. | All ADs |
| Ensure care management staff understand the policies, protocols and processes for complex case decisions regarding both NHS Continuing Health Care and the legal limits of the Local Authority ensuring a rights-based approach. | Assistant Director (SP&C) |
Delivering the Outcome in 2007/08 – Planning and Support Services We will support implementation by: |
Responsible |
|---|---|
| Providing better information for older people on our website to help them maximise income and minimise costs. | Assistant Director (F&BR) |
| Further enhancing the Disability Information Service by putting in place quality measures and performance indicators for the advisors. | Assistant Director (F&BR) |
| Ensuring support is in place for care management staff to increase applications to the Independent Living Fund. | Assistant Director (F&BR) |
| Arranging training to support all relevant staff and managers to understand the legal limits of the Local Authority and an awareness of Continuing Health Care criteria. | Assistant Director (F&BR) |
| Introducing an e-tendering process for all complex cases to ensure value for money and outcome based services. | Assistant Director (SP&C) |
| Commissioning Carers Link to undertake a comprehensive welfare benefits check for all their members on joining and on annual renewal of membership. | Assistant Director (SP&C) |
| Implement Carers’ Employment Initiative, including identification of numbers of current working carers within DCC. | Assistant Director (SP&C) |
| Working with other agencies and organisations to facilitate improved access to employment for people with a learning disability. | Assistant Director (LD) |
| Ensuring support is in place for care management staff to increase referrals to the Home Improvement Agency service. | Assistant Director (SP&C) |
