Adult & Community Services Business Plan 2007/08
Outcome 5: Freedom from discrimination
- Equality of access to services
- Freedom from harassment
Performance Measurement We will assess our progress against this outcome by: |
Responsible |
|---|---|
| Ensuring that the ethnicity of adults receiving assessment is in line with the ethnicity profile of the population of Devon (PAF E47 All Ages). | All ADs |
| Resolving all complaints within the statutory timescales. | All ADs |
| Ensuring that the ethnicity of adults receiving services is in line with the ethnicity profile of the population of Devon (PAF E48 All Ages). | All ADs |
| Including personal equalities objectives in all staff appraisals. | All |
| Ensuring a further 10% of staff receive equality awareness training in 2007/08. | Assistant Director (F&BR) |
| Completing 100% of Equalities Impact and Needs Assessments. | All |
Delivering the Outcome in 2007/08 – Front Line Services To achieve this outcome we will: |
Responsible |
|---|---|
| Support tackling hate and prejudice crime and domestic violence via, the locally based Safeguarding Officers and raising awareness amongst care management staff of these issues. | Assistant Director (SP&C) |
| Promote equalities and inclusion in all our work with service users, carers, staff and the public by ensuring all staff have received appropriate levels of training in Equality Awareness, set personal objectives within staff appraisals, continue to implement and increase focus on the Directorate’s Equality Action Plan and the delivery of Equality Impact Needs Assessments. | Assistant Director (F&BR) |
Continue to improve the timeliness and quality of responses to complaints and to action the learning that arises. Implement the corporate I.T. system for complaints |
Assistant Director (SP&C) |
Delivering the Outcome in 2007/08 – Planning and Support Services We will support implementation by: |
Responsible |
|---|---|
| Ensuring services are fairly accessible to everyone (including Supporting People service monitoring) by working with the wider County Council to agree and implement robust performance monitoring arrangements | Assistant Director (SP&C) |
| Providing learning and development for staff regarding hate and prejudice crime and domestic violence. | Assistant Director (F&BR) |
| Making core information available in Total Communication formats. | Assistant Director (F&BR) |
