Adult & Community Services Business Plan 2007/08
Outcome 4: Exercising choice and control
- Through maximum independence and access to information
- Being able to choose and control services
- Managing risk in personal life
Performance Measurement We will assess our progress against this outcome by: |
Responsible |
|---|---|
| Increasing acceptable waiting times for assessment for all adults to 82% by March 2008 (PAF D55 – All Ages). | All ADs |
| Increasing acceptable waiting times for services for older people (65+) to 95% by March 2008. (PAF D56). | Assistant Director (OP/PD) |
| Increasing the rate of Direct Payment recipients by 8% by March 2008 (PAF C51). | All ADs |
| Increasing the percentage of clients receiving a review to 60% by March 2008 (PAF D40). | All ADs |
| Increasing the percentage of clients receiving a copy of their statement of needs to 96% by March 2008 (PAF D39). | All ADs |
| Increasing the percentage of older people (65+) satisfied with personal care services provided or commissioned by Adult and Community Services or purchased through Direct Payments from 63.4% to 66.7% by March 2008 (LPSA2 11a). | All ADs |
| By March 2008, Assessment and Review Teams to be completing 50% of all assessments and an extra 10% of reviews. | All ADs |
| 96% of service users receive a copy of their statement of needs. | All ADs |
Delivering the Outcome in 2007/08 – Front Line Services To achieve this outcome we will: |
Responsible |
|---|---|
Improve access, timeliness and reduce waiting times for assessment and reviews for service users and carers. By reorganising the way we work into functional areas, integrated working with the NHS and the use of the IT system (Electronic Social Care Record). Ensure statement of needs are copied to service users. |
All ADs |
| Provide opportunities for more individual’s to have greater choice and control in arranging their care. to buy their own care and support in the way they want it through increased direct payments and a pilot of Self Directed Support in agreed areas. | Assistant Director (Change Programe) |
| Improve the appropriateness and timeliness of arranging services, enhance contract monitoring information and make best use of skills through the creation of a dedicated service to undertake this function – referred to as the Broker and enhanced Broker Services | Assistant Director (SP&C) |
| Ensure people who may lack capacity to make important decisions for themselves are appropriately identified, assessed and supported through the implementation of the Mental Capacity Act including the use of independent Mental Capacity Act advocates. | All ADs |
| Embed a partnership approach with service users and carers accessing their own assessment and planning information and keeping copies in their own homes in a file referred to as the Person Held Record. | Assistant Director (OP/PD) |
| Continuously improve services for users and carers through such mechanisms as checking the quality of what we write in assessment, care plans and reviews, and the effective use of monthly, integrated finance and performance information across the workforce. | Assistant Director (F&BR) |
| To enable people wth mental health needs to plan their own recovery pathway increase the use of the “Wellness Recovery Action Plan”. | Director of Care (DPTMH) |
Delivering the Outcome in 2007/08 – Planning and Support Services We will support implementation by: |
Responsible |
|---|---|
| Making sure our workforce is able to deliver the improvements expected by supporting them to work in different ways. We will implement new protocols, workforce plans and learning and development frameworks including training for practitioner input into the Electronic Social Care Record I.T. system and to develop managers competence in using the system to inform workload analysis and prioritisation within ACS and NHS. | Assistant Director (F&BR) |
| Making sure people who may not be able to make decisions for themselves are supported by a competent workforce that understands the requirements of the Mental Capacity Act. We will implement a training programme to support care management staff to understand the legal requirements of the Act and ensure expert advice I s available at local level | Assistant Director (F&BR) |
| Roll out of the corporate performance management system (Spar.net) to managers. | Assistant Director (SP&C) |
| Making sure people who require support to put their views forward are supported to do so by independent and well trained advocates working to a consistent set of outcomes set out in a joint commissioning strategy for advocacy services for all service user groups. | Assistant Director (SP&C) |
| Delivering the joint agency strategy for carers. | Assistant Director (SP&C) |
