Have Your Say

Personal Budget Survey

Checking the results –  a Personal Budget Survey

What's working well and what's not?

Understanding the real effect of the changes being made is one of the key challenges facing Devon County Council today. The National Personal Budget Survey will provide us with the data we need to demonstrate the real impact we are having on the lives of local people and will allow us to listen to and respond to your views and experiences. What effect are personal budgets having on the lives of people who need support?

Nationally - The self-directed support charity In Control has been working closely the Putting People First Consortium and Lancaster University, to develop a short survey to help them understand what is working well and what needs to be improved about personal budgets. The easy-to-use, online survey will provide evidence of the impact that personal budgets are having on the lives of both the person and their family.

Locally – You can help us to understand how well personal budgets are working in Devon.
You can help to demonstrate, in a co-ordinated way, clear evidence of the benefits being delivered. Just complete the short survey to help 'In Control' understand what is working well and what needs to be improved about personal budgets.

Take the National Personal Budget Survey

If you have a personal budget take the survey:

  • For personal budget recipients

(web link temporarily suspended)

If you are a carer (unpaid) take the survey:

(The information is confidential and names will not be stored.
Both surveys are anonymous.)

National Personal Budget Survey

What if you need help to fill it in?

The hard copy version of the questionnaire is in easy read format. Some people will find it helpful to have a friend or advocate to help them or people could complete the questionnaire as part of a review meeting or visit by someone working for the council.

People working for service provider organisations should not be asked to help people fill in the questionnaire.

User-led organisation Fusion will provide printed copies, support with form filling, and telephone access.
Please contact the social care survey helpline initially on

Telephone 0345 155 1012

SMS Text - 80011
Fax - 0845 - 155 1003
Textphone - 0845 155 1020

Easy Read versions

Easy read versions are also available for download and printing below:

Personal Budget Survey Easy Read

These should be completed and returned to:
The Institute of Health Research
NWWW 10276

How do we find out the results?

The survey will run for just one year from 1st April 2011 and will be collated anonymously by Lancaster University. People can see the results online so can benchmark Devon County Council against other local authorities.

In Control and Lancaster University will produce national evaluation reports. These will be published on the In Control website: www.in-control.org.uk

Live results

Click the links below to see how many people in England have already completed the questionnaire:

Personal budget holders (web link temporarily suspended)

Family and carers

Early findings from the survey already show:

  • Two-thirds (66%) of personal budget recipients and family carers said their quality of life improved.
  • More than half (55%) of personal budget recipients said the level of dignity in their support improved.
  • Over two-thirds reported an increase in control over their support.
  • More than three-quarters (77%) of family carers said they felt more equal partners with expertise to contribute.
  • Just under two-thirds of carers (62%) reported that support to help them carry on caring and remain well had improved.

It will be very helpful for us to hear what people really think so please encourage any Personal Budget holders to take part in the survey.

Links for people to take part in the survey are below:

  • For personal budget recipients (web link temporarily suspended)

Information about personal budgets image - PDF icon (NaNMB - pdf help) from Devon County Council.

More information from the Putting People First website.