If you wish to complain but are not entitled to use the Adult & Community Services Complaints procedure, then you may be able to complain through the Devon County Council Corporate Complaints procedure instead.

If you would like advice about this, please contact the Customer Services Team.

For further details on the Devon County Council Complaints procedure, please click here.

You could also contact:

My Devon
PO Box 142
Tiverton
EX16 0BA

Email: customer@devon.gov.uk
Telephone: 0845 155 1007
Fax: 0845 155 1003

If your complaint relates to the Children and Young People's Services, please contact their Customer Services Team:

Customer Services
Children & Young People's Services
Room 120
County Hall
Topsham Road
Exeter
EX2 4QR

Freephone: 0808 168 3750
Fax: 01392 382050
Email: cypsfeedback-mailbox@devon.gov.uk
Web: www.devon.gov.uk/cypsfeedback

Other ways to complain

We hope that our Complaints and Representations procedure will help you to make your concerns known to us whenever you feel happy or unhappy with our services. However, as well as using the formal procedure, you have the right to write to any of the following people, all of whom will arrange for your concerns to be looked into:

• The Director of Adult & Community Services
• Your Member of Parliament
• Your local County Councillor

Care Quality Commission (CQC)

The CQC regulate health and adult social care services in England, whether they are provided by the NHS, local authorities, private companies or voluntary organisations. They also protect the rights of people detained under the Mental Health Act. The CQC make sure that essential common quality standards are being met where care is provided and work towards the improvement of care services. They promote the rights and interests of people who use services and they have a wide range of enforcement powers to take action if services are unacceptably poor.

Care Quality Commission
St Nicholas Building
St Nicholas Street
Newcastle Upon Tyne
NE1 1NB

Tel: 03000 616161
Email: enquiries@cqc.org.uk

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