| What we have achieved through the Strategic Programme (2001-2004) |
Actions to Improve Performance (2004 - 2005) |
1. To improve information to carers |
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| Implementation of the Care Direct service in Devon and "Carers Online". |
Carers Online to be further developed. |
| Commissioned joint agency information strategy. Carers' information packs developed. |
Communications and Public Information Unit to develop this work further. |
| County wide Young Carers Information Pack produced. Young carers web pages developed further in April 2003. |
Improved targeting of carers' information packs. |
| Multi-agency Better Care Higher Standards Charter developed. |
To agree a revised approach to the Charter resulting in publication of information on service standards in 2004/5. Charter to address Human Rights and Equalities legislation. |
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2. To develop services that will support carers |
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| Review of consultative arrangements completed. Carers Service Development Officer post created. |
Revision of networking and consultative arrangements. Continue to develop the Training Strategy for carer involvement in conjunction with the six Devon Primary Care Trusts (PCTs.) (This is a new objective). |
| Moving and handling issues for carers being addressed with pilot project with Exeter Primary Care Trust (PCT.) |
Project and service development ongoing. |
| Joint approach to supporting carers agreed with the six Primary Care Trusts. |
Further develop the Devon Link Network in partnership with Health Agencies. Work with other agencies to improve hospital discharge systems and introduce a joint assessment framework will continue. |
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3. Developing services that will care for carers. |
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| Development of carer-friendly employment policies commenced within the County Council. |
Human Resources Strategy to support carer employees developed and fully implemented. |
| The review of carers' development workers and current funding and deployment of carer workers completed. |
Strategy for cross-Divisional funding and provision of carers workers to be developed and implemented. |
| Development of services to support all carers. Operational Divisions assumed responsibility April 2003. |
Operational Divisions will develop clear commissioning strategies for carers support services by April 2004. |
| Develop Direct Payments for Carers (new objective.) |
Direct Payments Board to identify future infrastructure requirements to deliver this service and progress plans. |
| Project post created for new voucher scheme. |
Improve availability of voucher schemes for short term breaks. (This is a new objective.) |
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