Language line is a confidential interpreting and translation service. It is used by Devon County Council to aid communication (written or spoken) between DCC staff and their customers.
DCC Social Services was the first directorate to use Language Line, and the service can now be used by Social Services staff all over Devon to help non English-speaking customers.
Language Line is a translation and interpretation service. If a customer cannot easily communicate in English, a member of staff will be able to access the relevant Language Line service.
Language Line has a telephone interpreting, a text translation and a text to speech translation service.
All Social Services staff have access to Language Line's services. There should be a Language Line 'Language Identification Poster' in the main reception of each Social Services district office.
If a non English-speaking customer walks into the reception, they can point to the language they speak. A Social Services member of staff will then arrange for interpretation through Language Line.
Language Line is able to translate and interpret to and from more than 140 languages.
No. The service user does not have to pay the Language Line charges. Those charges are covered by Devon County Council Social Services.
A translation or interpretation service through Language Line is available at all Social Services offices, homes, day care centres and other places where Social Services staff may come into contact with customers.
Yes. Language Line does not keep a record of service users' names or any details of the call.
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