Service Development
Home Improvement Agency
Devon County Council awarded a contract to a single service provider to deliver a Home Improvement Agency (HIA) service across the county from April 2006. The single contract has been awarded for a period of five years and has been jointly commissioned by the County Council, NHS Devon and the eight local District Councils.
Link to Devon & Cornwall Housing Association - Devon Care and Repair website
A national briefing paper from Foundations 
(26KB - pdf help) (the National Co-ordinating Body for HIA) provides more details on the award of the contract.
HIA contract (1.33MB - pdf help)
Staff_Handbook (127KB - pdf help)
Devon Care & Repair Referral Form (30KB - pdf help)
Timeline - to be updated
Performance Monitoring and Service Development - Devon Care and Repair (100KB - pdf help)
This protocol sets out the arrangements for the joint monitoring and development of the Home Improvement Agency Contract in Devon by the Partner members. It describes the framework for local and county mechanisms which will ensure that the contract is delivered effectively and that opportunities for development and change are built into the review process
Service Monitoring and Development Board (SMDB)
The Service Monitoring and Development Board (SMDB) measures the effectiveness of Devon Care and Repair (DCR) in terms of outcomes and value for money. It monitors performance issues, trends and development and offers expertise in raising the profile of DCR and commissions intermittent audits to evaluate contract compliance. It assists in the resolution of problems and complaints and helps to acquire funds and develop good practice for new initiatives.
Devon Care & Repair Reporting Timetable 2010/2011 (12KB - pdf help)
SMDB meeting minutes
The next meeting is on 31st May 2011 at 10:30am. Venue: County Hall, Exeter.
| 31st May 2011 | Agenda (12KB - pdf help) |
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| 1st March 2011 | Agenda (10KB - pdf help) Safe at Home quarter 3 (56KB - pdf help) |
Meeting minutes (16KB - pdf help) |
| 16th December 2010 | Agenda (10KB - pdf help) DCR Manager's report quarter 2 (44KB - pdf help)DCR Manager's report quarter 2 Appendix 1 (36KB - pdf help)Safe at Home quarter 2 (116KB - pdf help)Safe at Home quarter 2 supplement (32KB - pdf help) |
Meeting minutes (19KB - pdf help) |
| 28th September 2010 | Agenda (10KB - pdf help) DCR Manager's report quarter 1 (41KB - pdf help)DCR Manager's report quarter 1 Appendix 1 (12KB - pdf help)Safe at Home quarter 1 (33KB - pdf help) |
Meeting minutes (14KB - pdf help) |
| 7th June 2010 | Agenda (13KB - pdf help) DCR Manager's report quarter 4 (62KB - pdf help) |
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| 1st March 2010 | Agenda (13KB - pdf help) DCR Manager's report quarter 3 (12KB - pdf help) |
cancelled |
| 7th January 2010 | Agenda (13KB - pdf help) |
Meeting minutes (5KB - pdf help) |
For papers and meeting minutes from previous SMDB meetings please contact: devonsp@devon.gov.uk
HIA Performance Reports to Devon Care & Repair SMDB
| 2010/11 | 2009/10 | |||
| Quarter 1 (113KB - pdf help) FEMIS district data Quarter (139KB - pdf help)1 |
Quarter 1 (159KB - pdf help) |
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| Quarter 2 (115KB - pdf help) FEMIS district data Quarter 2 (144KB - pdf help) |
Quarter 2 (156KB - pdf help) FEMIS district data Quarter 2 (121KB - pdf help) |
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| Quarter 3 (114KB - pdf help) |
Quarter 3 (156KB - pdf help) FEMIS district data Quarter 3 (133KB - pdf help) |
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| Quarter 4 (118KB - pdf help) FEMIS district data Quarter 4 (135KB - pdf help) |
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A three stage contract review was carried out in partnership with all stakeholders.
| Stage One | 6th November 2008 | Review Process flow chart (22KB - pdf help) HIA Review Presentation (59KB - pdf help)Meeting minutes (56KB - pdf help) |
| Stage Two | 10th December 2008 | Meeting minutes (46KB - pdf help) |
| Stage Three | 11th February 2009 | Meeting minutes (49KB - pdf help) |
| SMDB update risks to the contract at each meeting: DCR Risk Log - To be updated |
| Link to CLG Future Home Improvement Agency report: www.communities.gov.uk/publications/housing/futurehia |
