Devon County Council awarded a contract to a single service provider to deliver a Home Improvement Agency (HIA) service across the county from April 2006. The single contract has been awarded for a period of five years and has been jointly commissioned by the County Council, the six Devon PCTs and the eight local District Councils.

Link to Devon & Cornwall Housing Association - Devon Care and Repair website

A national briefing paper from Foundations (26KB - pdf help) (the National Co-ordinating Body for HIA) provides more details on the award of the contract.

HIA contract (1.33MB - pdf help)

Staff_Handbook (127KB - pdf help)

Devon Care & Repair Referral Form (30KB - pdf help)

Performance Monitoring and Service Development - Devon Care and Repair (100KB - pdf help)

This protocol sets out the arrangements for the joint monitoring and development of the Home Improvement Agency Contract in Devon by the Partner members. It describes the framework for local and county mechanisms which will ensure that the contract is delivered effectively and that opportunities for development and change are built into the review process

Service Monitoring and Development Board (SMDB)

The Service Monitoring and Development Board (SMDB) measures the effectiveness of Devon Care and Repair (DCR) in terms of outcomes and value for money. It monitors performance issues, trends and development and offers expertise in raising the profile of DCR and commissions intermittent audits to evaluate contract compliance. It assists in the resolution of problems and complaints and helps to acquire funds and develop good practice for new initiatives.

Performance Report to Devon Care & Repair SMDB:

2008/9	2007/8	2006/7
Quarter_1 (73KB - pdf help)	Quarter 1 (113KB - pdf help)
Quarter 2 (203KB - pdf help)	Quarter 2 (455KB - pdf help)	Quarter 2 (91KB - pdf help)
Quarter 3 (150KB - pdf help)	Quarter 3 (455KB - pdf help)	Quarter 3 (112KB - pdf help)
Quarter 4 (153KB - pdf help)	Quarter 4 (109KB - pdf help)	Quarter 4 (98KB - pdf help)
		2006/7 DCR Annual_report

SMDB meeting minutes

The next meeting will take place on 7th September in the morning at DCC, Coaver Club, Sergeant Rm

Quarter 4: 21st May 2009	Meeting minutes to follow
Quarter 3: 12th February 2009	Agenda (41KB - pdf help)	DCR Managers Report qtr 3 (114KB - pdf help)
	Minutes (59KB - pdf help)
Quarter 2: 18th November 2008	Agenda (42KB - pdf help)...........................	HIA Performance Report qtr2 (203KB - pdf help)
	Minutes (70KB - pdf help)	DCR Managers Report qtr2 (109KB - pdf help)
Quarter 1: 1st September 2008	Agenda (48KB - pdf help)	DCR_Managers_Report_qtr1 (134KB - pdf help)
	Minutes (74KB - pdf help)	HIA Performance Report qtr1 (73KB - pdf help)

For papers and meeting minutes from previous SMDB meetings please contact: devonsp@devon.gov.uk

A three stage contract review was carried out in partnership with all stakeholders.

Stage One	6th November 2008	Review Process flow chart (22KB - pdf help) HIA Review Presentation (59KB - pdf help) Meeting minutes (56KB - pdf help)
Stage Two	10th December 2008	Meeting minutes (46KB - pdf help)
Stage Three	11th February 2009	Meeting minutes (49KB - pdf help)

SMDB update risks to the contract at each meeting: DCR Risk Log

This time line illustrates Major adaptation activity.

Contract monitoring and meeting Reporting timetable (41KB - pdf help) for 2008/9

Link to CLG Future Home Improvement Agency report: www.communities.gov.uk/publications/housing/futurehia