1. Establish if the non residential service is included in the non residential charging policy. Check that the service user does not already have a current financial assessment by reference to CareFirst report DR157.

2. Follow steps 1-3 as outlined under Residential placements.

3. If the service user has savings and / or capital assets of less than the upper capital threshold explain to the service user or their representative that a person from the Financial Assessment Benefit team (FAB) will contact them to arrange a visit to calculate the service user’s contribution and advise if she / he is in receipt of all the benefits to which they might be entitled. In most cases the service user will be advised at the time of the visit what their maximum weekly charge will be and what the actual weekly charge would be based on the current level of service.

Make a referral to the DWP office from the service user’s home.

For Exeter and East Devon telephone 01392 474 755 / 474 717
(see guidance on Receivership)

4. If the service user is liable to make a contribution or is required to pay the full cost of the service he / she will receive a bill. Explain what options are available for the service user to be able to make a payment.