If you wish to complain but are not entitled to use the Adult & Community Services Complaints and Representations procedure, then you may be able to complain through the Devon County Council Complaints procedure instead.

If the stage for your complaint is a matter to be considered under the Devon County Council Complaints procedure, our Customer Services Manager can arrange this for you.

For further details on the Devon County Council Complaints procedure, please click here, which will take you to their website.

You could also write to:

Local Government Information Centre
County Hall
Exeter
EX2 4QR

Or email customer@devon.gov.uk
Telephone: 01392 383444
Fax: 01392 382286

Other ways to complain

We hope that our Complaints and Representations procedure will help you to make your concerns known to us whenever you feel happy or unhappy with our services. However, as well as using the formal procedure, you have the right to write to any of the following people, all of whom will arrange for your concerns to be looked at:

Local Government Ombudsman (LGO)

If you are dissatisfied wit the result of your complaint to Devon County Council, or at any time in the complaints process, you have the right to ask for your complaint to be examined independently by the Local Government Ombudsman.

You can write to them at:

Local Government Ombudsman
The Oaks No. 2
Westwood Way
Westwood Business Park
Coventry
CV4 8JB

Website: www.lgo.org.uk
Telephone: 024 7682 0000
Fax: 024 7682 0001

Commission for Social Care Inspection (CSCI)

The CSCI is the single, independent inspectorate for all social care services in England. CSCI incorporate the work formerly done by the Social Services Inspectorate (SSI), the SSI/Audit Commission Joint Review Team and National Care Standards (NCSC). The CSCI will investigate complaints and concerns raised about social care service providers, and secure improvements where regulations and national minimum standards are not being met.

Their website is www.csci.org.uk

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