Social Care & Health
Have Your Say
We are committed to giving the people who receive support from Adult & Community Services opportunities to comment on the performance and development of our services. We have a range of ways in which we consult, engage and involve people who use our services and their carers.
These webpages show how our Joint Engagement Strategy is being implemented by our Joint Engagement Board, spanning Devon County Council's adults and children's social care commissioning and that of the Primary Care Trust, NHS Devon.
The Joint Engagement Board (JEB) meets four times a year to ensure that consultations on health and social care issues are shared with as many stakeholders as possible.
Between the meetings we send out a newsletter to all the JEB partners, keeping them up to date on current engagement activity.
There are 3 levels of engagement:
- Strategic - The Joint Engagement Board (JEB) ensures service users and carers have an overview of engagement. Strategies from Devon County Council and NHS Devon are presented to the JEB, either at the Board itself or via the JEB newsletter between meetings. Strategies are then cascaded to the organisations who sit on the JEB for feedback.
- Change - the Fusion consortium faciltates an Experts Panel which is a cross-section of service users and carers who give feedback on items presented to them by project managers implementing the adult social care Putting People First programme and relevant NHS Devon change managers.
- Operational monitoring - the Service Delivery Monitoring Group gives service users and carers a say on how we involve them in monitoring our services and contracts.
In this way we ensure that the issues we are engaging service users and carers on match the priority activities for Devon County Council and NHS Devon.
Current Engagement Issues
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Community LIfe Choices Strategy Our review of Day Opportunities and related services involving a questionnaire, focus groups and discussions by our Experts Panel |
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HealthWatch Survey We are consulting on the formation of this consumer organisation which will replace to lLocal Involvement Network in April 2013 . We are conducting a public survey and holding 4 local public meetings and a stakeholder event |
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We are encouraging people who have personal budgets to respond to this national survey |
Our service user and carer networks are providing us with case studies to improve this important document for providers |
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Our Experts Panel are discussing how Devon County Council deals with national changes to the Blue Badges Parking Scheme |
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Our Experts Panel advised the auditor the best way of approaching people |
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Our service user and carers networks are advising this Board on strategic priorities to inform the Business Plan for the service and on how best to involve people in safeguarding developments. |
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Our Experts Panel are helping ensure changes to a new way of contracting are carried out in a most customer-sensitive way. |
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NHS Podiatry Services A Service users and carer focus group will look at the development of this service across Devon, Plymouth and Torbay. |
Ageing Well Ilfracombe project This project is exploring how personal budgets may be pooled to enable people to collectively buy new services, with Senior Council representation on the project board and focus groups. |
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Previous Engagement issues |
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Devon County Council’s consultation surveys on the full range of Council business can be found on the Consultation Finder online system. |
Compliments, Comments & Complaints We welcome feedback on all of our services and this leaflet explains how to send a compliment, comment on our work or make a complaint. |
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