Whether you can get our help, and the type of support we can arrange, depends on your needs. We carry out what we call an 'assessment' which helps us to understand your needs.
When you enquire about receiving our support you will be asked about your circumstances. We will then discuss with you what options are available and agree the best course of action in your particular situation. This may be giving you information or advice or arranging for an assessment of your needs.
For adults services, Social Services has a duty to assess people who either appear to have an illness or be disabled and who may benefit from community care services. Carers also have a right to an assessment where they are 'substantial and regular' carers.
We recognise that many people only want information and advice from us, preferring to make arrangements for their own care. In these circumstances you can always come back to us at a later stage if you feel you need further help or an assessment of your needs.
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