Devon Adult & Community Learning Service offers you:

• Help and advice on choosing the right course for you
• Information on course content and full details of costs involved
• Action to help resolve problems of physical access to courses
• Prior warning, whenever possible, if your class is changed or cancelled
• A learning programme which takes account of your particular interests and needs, with additional support where appropriate
• A safe, clean and comfortable place to learn, and a friendly atmosphere which accords mutual respect
• A skilled tutor who listens to what you have to say about what you want to learn and provides regular opportunities to discuss work and your personal progress
• Contact with specialist services for advice on other courses or on careers, if needed
• Respect for your wishes in the disclosure of any confidential, personal information

In return you are expected to:

• Talk to us if you have any concerns about taking part or any particular learning needs, so we can offer you the additional support that will help you take a full part in your course
• Take an active part in your learning, helping your tutor to record your progress and achievements and giving us feedback through end-of-course evaluation
• Respect others and not give offence by use of language or by any action or behaviour
• Act in a way that generally ensures the safety and well-being of everyone in the class and follow any specific Health and Safety instructions from your tutor
• Tell your tutor if you are unable to come to a session or have to leave the course

Tell us if you are unhappy about your course, we want to know.  You may choose to:Raise your concerns and ask your tutor to help, if you feel ableTelephone the Adult & Community Learning Exeter office 01392 386580 and ask to talk to a Service ManagerSend an e-mail to: acl@devon.gov.uk

(A copy of the full Devon ACL Complaints Procedure is available from your local ACL Centre office or by post from Devon Adult and Community Learning, Buckland House, Park 5, Sowton, Exeter EX2 7ND, on request.  It can be provided in alternative formats.)

And finally don’t forget... TO ENJOY YOURSELF!!