ScoMIS Services to Schools
Service Level Agreements
Do you have the IT support, advice and guidance you need? Scomis support is delivered by a highly trained Service Desk whose prime focus is to help you keep your IT fully operational when you need it. Scomis support services are delivered through a telephone based Service Desk, the Website, and remote connectivity. Scomis support is offered via the following Service Level Agreements Whole School ICT Support ServiceThe Whole School ICT Support Service provides you with Service Desk support for you entire establishment. Support for Microsoft desktop and server operating systems as well as local area network management and connectivity including printing, installation of software and managing data are a small element of the processes you will receive support for. The Scomis Service Desk specialises in providing fully accredited MIS support for Capita SIMS and FMS. |
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Subscribing to the Whole School ICT Support Service also provides you with other benefits including full ICT support for your establishment's curriculum ICT suite and hardware fault diagnosis. This is all delivered via our skilled analysts utilising secure remote assistance. The Whole School ICT Support Service givesyou total peace of mind in support of your whole IT.
Details about the support provided, and the period covered for the SLA are detailed in the document below.
2011-12: Scomis Whole School ICT Support Service 
(39KB - pdf help)
(Previously called Contract A)
2012-13: Scomis Whole School ICT Support Service (37KB - pdf help)
Administration ICT Support Only Service
The Administration ICT Support only Service will provide the same level of cover as detailed in the Whole School ICT Support Service but is limited to your administration networks, infrastructure, workstations and servers.
Subscribers receive benefits including network management, operating system and software support, hardware diagnosis and specialist, accredited MIS support. Scomis assists your administration office to keep you operational.
Details about the support provided, and the period covered for the SLA are detailed in the document below.
2011-12: Scomis Administration ICT Support Only Service (38KB - pdf help)
(Previously called Contract B)
2012-13: Scomis Administration ICT Support Only Service (36KB - pdf help)
Curriculum ICT Support Only Service
This curriculum ICT support service will provide the majority level of cover as detailed in the Whole School Support Service but is limited to the subscribing customer’s classrooms and ICT suites only.
This reduced level of service does not provide Scomis Service Desk support on any hardware, desktop, server, software and operating system or internet/e-mail that is being used in an admin office. It also excludes support for an admin server and in cases of a joint administration/curriculum server the Customer will only get support for the curriculum processes on that server.
The use of management information system (MIS) software (currently SIMS and FMS from Capita ES), third party Interfaces with the Customer’s MIS software and its distribution to classrooms or ICT suites are also not covered by this service.
Details about the support provided, and the period coveredfor the SLA are detailed in the document below.
2012-13: Scomis Curriculum ICT Support Only Service (35KB - pdf help)
