Devon Pension Services
Internal Dispute Resolution Procedure
The Internal Dispute Resolution Procedure (IDRP) is intended to guide scheme members, or a dependant acting on their behalf, through the process of making a formal complaint about the pension scheme and/or its administration. It is a procedure adopted by members once all other efforts between themselves and Devon Pension Services (or your employer, if applicable) have been exhausted. The vast majority of pension/administration complaints are resolved without the member ever having to commence IDRP proceedings.
INTERNAL DISPUTE RESOLUTION PROCEDURE
What to do if you have a Complaint
The Rules for Settling Disputes
- Introduction
- Decisions
- How and when you should be told about decisions
- What to do when you are told of a decision
- What to do first if you are unhappy with a decision
- Complaints about maladministration
- Stage One of the Dispute Rules - Applying to the Appointed Person
- The Appointed Person
- When to apply to the appointed person
- How to apply to the appointed person
- What details the appointed person needs from you
- Additional information you may be asked to provide
- When you can expect the appointed person's decision
- What the appointed person must tell you
- Stage Two of the Dispute Rules - Applying to the Administering Authority
- The Administering Authority and who can apply to them
- When and how to apply to the Administering Authority
- What the Administering Authority needs from you
- When you can expect the Administering Authority's decision
- What the Administering Authority must tell you
