The following bullet points explain the nature of the work in our Priority and Non-Priority categories.


Priority

• Includes all tasks relating to a death in service, death of a pensioner and/or the death of a deferred member.
• Any task relating to the retirement of a police officer or fire fighter (ill-health, normal retirements etc).
• Actual retirements for LGPS staff (including police/fire civilian workers). Covers all available forms of retirement; ill-health, redundancy/efficiency, early retirement, age retirement etc.
• Any query not covered by the other categories that requires an urgent response from ourselves. For example; re-employed pensioner calculations and general telephone queries.

Non-Priority

• All tasks relating to the purchase and administration of Added Years or AVCs (Additional Voluntary Contributions).
• The process of making a scheme member a leaver before they reach retirement age (but only to include those members who opt-out of the scheme or leave the Devon Pension Fund employer for employment elsewhere; not other reasons for leaving covered in the other categories).
• The production of CETVs for divorce proceedings, pension sharing and earmarking orders.
• 'Passive' notifications such as address changes, hour changes, marital status changes etc. Basically anything which doesn't require a direct response.
• Police/Fire Retirement Estimates.
• The process of refunding a scheme member's pension contributions (only available to members with less than 3 month's total service).
• LGPS Retirement Estimates.
• The processing of all new starter forms for new employees (or 'opting-in' forms for existing staff) wishing to join the pension scheme.
• The transfer-in of a scheme member's pension rights, accrued with a previous employer/pension provider, to benefits being accrued on their current LGPS employment.
• The transfer-out of pension benefits held in the Devon Pension Fund to an external employer or pension provider (be it a new LGPS administering authority, personal pension plan or a private employer with its own pension arrangements).

Under the CIPFA Benchmarking club we are compared with other Authorities on many different standards. To see how we compare please click here (42KB - pdf help).