Consumer
What is it to be a consumer?
What does being a Consumer mean?
We all become consumers when we buy or hire items in a private capacity, for our personal use. Every time we purchase goods or services, whether in a shop or over the phone, we form a consumer contract, even if nothing is put in writing.
A Business to Business Contract is made between two parties who are acting in the course of a business.
Consumers make contracts on a daily basis, often without realising it. The relevance of the contract often only becomes an issue when something goes wrong. Fortunately, we in the UK have consumer protection legislation that gives us what we commonly refer to as Consumer Rights.
For further information on your consumer rights please contact Citizens Advice Consumer Service.
Citizens Advice Consumer Service is a national helpline offering clear, practical consumer advice and information, working in partnership with the Office of Fair Trading and Devon Trading Standards. Citizens Advice Consumer Service can be contacted on - 08454 04 05 06.
Please visit our Consumer Advice page to see our Advice Leaflets which provide lots more practical information on your rights as a Consumer!
