It is our intention that this section of the website be used as a means of keeping any interested parties aware of Devon Pension Services pledges of service, commitment to standards and administrative performance. We will also use these pages as a means of keeping you up to date on any initiatives we begin or achievements we accomplish. Please feel free to contact us at pensions@devon.gov.uk if there is something specific you feel should be published here.

• Fund Information - Information on how the Local Government Pension Scheme (LGPS) operates, plus more specific fund information taken from annual reports produced by Devon Investment Services.
  
  
• Customer Charter (58KB - pdf help) - A document intended to outline our aims, core standards and commitment to our members. Also includes information about our desired work turn-around times and what details we would require from you if you have to contact us.
  
  
• Website Statistic's - A performance graph and figures, updated every month, showing the number of unique visitors to our website.
  
  
• Performance Statistic's - A performance graph and figures, updated every month, showing the completion rate for tasks/work completed on time by the various staff here in Devon Pensions Services.
  
  
• Business Poster (896KB - pdf help) - Our business poster, sent to all employers with active scheme members, showing various performance measurements and how we do when compared to the national averages.
  
  
• Customer Survey Analysis/Results - The results and analysis of a recent survey we conducted, in which a random selection of 100 active pension scheme members were asked a variety of questions about their experiences of Devon Pension Services.
  
  
• Customer Survey Action Plan - Using the feedback we receive via our regular customer surveys, we create/update a Devon Pension Services Action Plan; a document with the express aim of showing how DPS plans to address customer highlighted issues and areas possibly requiring improvement.