Providing Excellent Customer Service

We want everyone who contacts us to receive excellent customer service. We aim to:

• create an organisational culture that always puts the customer first;
• provide easy access to all our services and other public services;
• resolve enquiries right the first time;
• provide high-quality cost-effective services.

We will do this by:

• implementing consistent customer service standards and training our staff in their use;
• seeking regular feedback from customers and using this feedback to improve;
• establishing a customer service centre to make it easier for people to contact the council and have their enquiry resolved;
• seeking to join up with other public services to provide a better service for the customer;
• redesigning the way we work around the needs of our customers

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