Performance Management

Performance information

Devon County Council relies on having access to good quality information in order to be able to take good decisions and to manage services effectively.

To ensure that our performance information is of good quality we strive to ensure it meets the following six characteristics:

  • Accuracy: sufficiently accurate for intended use
  • Validity: measures what was intended
  • Reliability: consistent with collection process
  • Timeliness: provided in acceptable time
  • Relevance: provided in suitable form
  • Completeness: meets the defined requirements

Following the adoption of the new Vision: Better Together 2014-2020 the Council is currently putting in place a new framework of measures through which to monitor and report progress towards achieving the intended outcomes of the Vision.

Devon County Council has worked closely with the Local Government Association in the development of a free online service, LG Inform, that will allow anyone in the sector to access, compare and analyse data, and present their findings. Information is also available to the general public through LG Inform.

High level information for reports to senior management, Committees, and to external stakeholders and partners is recorded in the performance management system SPAR.net. Use of this single system enables integration of all key data from across all Council activity and the operation of the COUNT principle (Collect Once and Use Numerous Times)