Performance Management

Performance information

Devon County Council relies on having access to good quality information in order to be able to take good decisions and to manage services effectively.

To ensure that our performance information is of good quality we strive to ensure it meets the following six characteristics:

  • Accuracy: sufficiently accurate for intended use
  • Validity: measures what was intended
  • Reliability: consistent with collection process
  • Timeliness: provided in acceptable time
  • Relevance: provided in suitable form
  • Completeness: meets the defined requirements

Following the adoption of the new Strategic Plan 2011-2015 the Council is currently putting in place a new framework of measures through which to monitor and report progress towards achieving the intended outcomes of the Plan.

Until 2010-11 there was a national performance framework consisting of a set of National Indicators. Some of these measured the performance of the County Council and others recorded performance information from a variety of other local government agencies. Many of these are no longer collected but you can download a compressed spreadsheet of the full set of National Indicator data available when this framework was terminated.

The Government has replaced the National Indicator Set with a Single Data List. Data for the previous year will be reported for the first time during the course of 2012-13. Devon County Council is working with the Local Government Association in the development of a free online service, LG Inform, that will allow anyone in the sector to access, compare and analyse data, and present their findings. It is intended that this will be open to the public following the end of the prototype phases.

High level information for reports to senior management, Committees, and to external stakeholders and partners is recorded in the performance management system SPAR.net. Use of this single system enables integration of all key data from across all Council, and increasingly partnership, activity and the operation of the COUNT principle (Collect Once and Use Numerous Times)