CYPS customer services team
Guidance documents, policies and reports
Procedures and timescales
- CYPS complaints procedure and timescales
(16KB - pdf help) - Complaints procedure for young people (18KB - pdf help)
Quarterly Reports
2009-2010
2008-2009
- Quarter 1 (430KB - pdf help)
- Quarter 2 (443KB - pdf help)
- Quarter 3 (199KB - pdf help)
- Quarter 4 (36KB - pdf help)
Annual Reports
- Annual Report 2006-2007 (162KB - pdf help)
- Annual Report 2007-2008 (165KB - pdf help)
- Annual Report 2008-2009 (123KB - pdf help)
Guidance Documents
- Getting the Best from Complaints (322KB - pdf help)
Complaints Policy and Appendices
- CYPS complaints policy - September 2009 (65KB - pdf help)
- Appendix 1 - Relationships with other procedures (40KB - pdf help)
- Appendix 2 - Support to staff during the investigation of complaints (19KB - pdf help)
- Appendix 3 - Complaints procedure and timescales (16KB - pdf help)
- Appendix 4 - Roles and responsibilities within the complaints procedure (15KB - pdf help)
