Underlaying Principles:

DISC acknowledges that information relating to children is sensitive and needs to be handled carefully.

DISC is committed to respecting the confidentiality of service users and childcare providers – particularly childminders.

Service users and providers have the right to decide what information they choose to share with DISC. They also have the right to know what information is held about them and the right to change this information if they believe it to be inaccurate.

Commitment:

DISC staff will not divulge any personal details of service users or personnel involved in the service to outside parties without their prior permission except in circumstances outlined below.

The confidentiality of service users will only be breached is any information received by DISC gives rise to concern for the safety or well being of a child. When such situations arise DISC will:

• explain its role and that of Social Services and OFSTED.
• explain that the information must be passed on for investigation
• negotiate whether the person is willing to be identified and contacted direct by the appropriate authority or whether they wish to remain anonymous
• record details of the information given and contact the relevant authority immediately

DISC will comply with the Data Protection Act

Implementation:

DISC will ensure that all staff are aware of, and agree to adhere to, the confidentiality polict. This includes both staff employed directly by DISC and any others who operate on its behalf or represent it in any way.

Procedures for the collection and maintenance of information about providers, and for enquiry logging, will incorporate the requirements of this policy.

Unauthorised access to data about individuals will be prevented by a password system for the database, and secure storage of paper records.

Breaches of confidentiality will be treated as a serious matter and are addressed in the Staff Handbook.

The Confidentiality Policy will be given to staff, service users and providers on request.

The existence of a confidentiality policy will be referred to in information and publicity materials.