Payments from the Council including the payment of invoices

The Council purchases a wide range of goods and services. Below are some questions and answers which may be helpful to those who have received, or are due to receive, payments from us.

Where should I send invoices?

Most purchases will be supported by an official order, which will specify delivery details and the address to which invoices should be sent. Invoices that are not properly addressed may result in delayed payment.

How will I be paid?

The Council is encouraging suppliers to receive payments via the Bankers’ Automated Clearing System (BACs). This is the quickest, most efficient method of payment and reduces the risk of fraud. However, where BACs is not available to suppliers, cheque payments will be made.

When will I be paid?

How quickly you are paid will depend upon when your invoice was submitted and whether you supplied all the correct details (including sending it to address stated on the order). We aim to process your payment within agreed terms or within 30 days of the date of receipt at the specified address if the payment relates to an invoice.

Who do I contact if I have a problem?

If you have a question about a payment that you have received please email the Payments Help Desk ot telephone 01392 383317.

To be able to answer your question quickly, we will need:

• the BACs number, entity number, system identification number or the name of the establishment / service which was originally invoiced; or
• the cheque number.

If you have a question about an unpaid invoice, please contact the service / establishment that originated the order. Its telephone number should be shown on the official order. Alternatively, you may contact the above Help Desk number.

The information required to answer these issues will be:

• the name of the supplier;
• the invoice number and date;
• the service / establishment supplied with the goods or service;
• the amount due, including any Value Added Tax.

Value Added Tax (VAT)

The Council is VAT registered. If you are VAT registered, please supply a tax invoice to allow us to properly account for VAT.

The Council is unable to give VAT advice to traders or members of the public regarding their personal VAT position. For help in this area please contact HM Revenue & Customs.