How do I find out more about my child’s meals?
What benefits do I get from buying online?
You will no longer have to
How much does it cost to use the service?
The service is free to use – the price you pay is the price of the meal only.
Who operates this site?
This site is operated by Devon County Council on behalf of schools. Catering in schools is provided by the schools themselves or, in the majority of cases, by Devon Catering and Cleaning Services (DCCS) who also provide catering services to schools in Torbay.
Is it safe to buy online?
Yes your personal information will be kept safe. We will receive your information using a secure server. The padlock symbol means that the transaction is encrypted throughout the payment process.
How can I buy online if I haven’t got a computer at home?
You can gain access to our website using any internet connected PC. For example, all libraries in Devon have computers which you can use for half an hour a day “for free”.
How will the school know that meals have been bought online?
Each school will receive a report detailing meals purchased up to 07.59 on Monday mornings and will use this report to issue tickets or credit your child in the meals register.
What confirmation of purchase will I get?
If your transaction is successful you will receive an on screen confirmation. After you have made your purchase you will be able to print a receipt (or if you don’t have a printer, make a note of the transaction reference number). You will only need this receipt/transaction reference number if there is a problem.
Why might my transaction not be successful?
The most usual causes of failure are because
The screen prompts will tell you if the bank won’t accept your card.
What do I do if I lose my receipt?
This should not be a problem as the school will receive separate notification of your purchase.
If you have given us an e-mail address when you completed the transaction, the receipt will have been e-mailed to you. If you have no e-mail address and you have lost your receipt, the school will be able to confirm your purchase when they receive the weekly report.
How will the school know whether meals have been claimed?
The school will make a note of the transaction reference number when they issue meal tickets or mark the payment in a register. They will also be able to double check that meals have been claimed against the weekly report.
How many meals do I have to buy at one time?
There is currently a minimum purchase of 10 meals. You may buy any number above this to a maximum of the days in the term.
I have two children at the same school; can I buy 10 meals and give 5 to each of them?
This is not recommended and depends on the school’s policy. If your child’s school uses tickets, it may be possible to redistribute them.
I have more than one child; do I need to make a separate purchase for each child?
Yes, the child’s name along with other information you give us is used to ensure that the correct number of meals are provided. However, our online system has a quick link to purchase meals for the next child. If your child’s school uses tickets, it may be possible to redistribute them. Improvements are in hand to allow multiple purchases.
How do I obtain a refund?
Please speak to your school who will arrange this. Refunds are normally only given for unused credits when pupils are leaving the school.
How do I find out more about my child’s meals?
This link provides an explanation of the Fresh Start Menu provided by DCCS provided by DCCS. Your child’s school’s website may also provide details of menu choices.
What do I do if I have problems using the site?
During office hours please phone the Revenue Team on 01392 382780 or 383109 or contact us by e-mail epayquer@devon.gov.uk
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