Customer services

Customer Services

Providing Excellent Customer Service

We want everyone who contacts us to receive excellent customer service. We aim to:

  • create an organisational culture that always puts the customer first;
  • provide easy access to all our services and other public services;
  • resolve enquiries right the first time;
  • provide high-quality cost-effective services.

We will do this by:

  • implementing consistent customer service standards and training our staff in their use;
  • seeking regular feedback from customers and using this feedback to improve;
  • establishing a customer service centre to make it easier for people to contact the council and have their enquiry resolved;
  • seeking to join up with other public services to provide a better service for the customer;
  • redesigning the way we work around the needs of our customers
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British Sign Language
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Contact Us


Devon County Council
County Hall
Topsham Road
Exeter. EX2 4QD

0345 155 1015
0345 155 1003
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