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Organisational processes and services for staff
Complaints and Representations Policy - Adults
Complaints and Representations Policy
Complaints and Representations Policy 
(94KB - pdf help)
Appendix 1 - Relationship with Other Procedures (43KB - pdf help)
Appendix 2 - Guidance to Staff during Stage 2 Investigation of Complaints (30KB - pdf help)
Appendiix 3 - Adults Social Care Complaints Procedure and Timescales (25KB - pdf help)
Appendix 4 - Roles and Responsibilities within the Complaints Procedure (23KB - pdf help)