Devon County Council

You are right at the heart of everything we do and we welcome your feedback. This helps us to improve our services and to make sure we treat everyone fairly. Sometimes things do go wrong.  If this happens we need you to tell us so that we can try and put it right and stop it happening to others.

Why is feedback important?

Your feedback about our services, whether good or bad, gives us the opportunity to improve what we do and the way we do it.

Of course, we want to know if you are unhappy with something we have done or not done, but we also want to hear from you if we have done something well or if you have a suggestion for how we could do something better.

You can give us your feedback by choosing one of the options below

• If you wish to report a fault, such as a pothole or a faulty streetlight try our online fault reporting service.

There are lots of other ways to give us your feedback.

Fill in and return the special complaints, compliments and suggestions form - You can also obtain the form from your  local library or reception points throughout the county

You can do it in person

• at any reception point
• to a member of staff who provided the service to you or their manager
• to your local county councillor

Or telephone us directly: 0845 155 1015

• Send a fax: 0845 155 1003
• Send an email: customer@devon.gov.uk
• Write a letter to:
  Devon County Council
  County Hall
  Topsham Road,
  Exeter EX2 4QD

Or you can ask a friend or relative to speak on your behalf.

If you wish to complain about the conduct of a Councillor see our complaints page or ring 0845 155 1015

Find out more

• Customer Feedback Policy (31KB - pdf help).
• British Sign Language (BSL) presentation of our customer feedback policy
  (The BSL version is also avilable in DVD free of charge from your local library)
• Our complaints process