The time limit for making a complaint is 12 months from the date that you became aware of the problem. Please let us know if:

• We tell you we will do something but we do nothing.
• We take too long to do something we have promised to do.
• We tell you that we cannot help you when you believe we should.
• You think a member of our staff is rude, or treats you badly or unfairly.
• You are dissatisfied with any other aspect of our service.

We would hope that most things you are concerned about can be settled by talking to the person you usually see from Adult & Community Services. If you tell them what is worrying you, they will try to find a solution. If you do not think this would be appropriate, you could give your feedback to your locality manager. If you don't know where they are based, you can call Care Direct on 0845 155 1007.

You could also pass details of your feedback to the Customer Services Team. Find out how to contact us.

There are three stages to the Adult & Community Services Complaints and Representations procedure. To find out more information about each stage, please click on the relevant button below.

    Local Resolution

    Independent Investigation

    Review Panel Hearing

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