British Sign Language

BSL - Our Customer Feedback Policy

Our customer feedback policy is available in Bristish Sign Language (BSL) below. You can also view or download the customer feedback policy image - PDF icon (218KB - pdf help).

The BSL presentation is also available in DVD format, which you can obtain at your local library at no charge.

All video content is hosted by Public TV. Please note: You will need the latest version of flash player to view the videos. Follow this link to download the latest version.

Welcome to Devon County Council
Our Customer Feedback Policy
Publicising the policy and promoting equality
Advice and local resolution
What is a compliment, a suggestion, a complaint?
Three stages
How do we deal with complaints
How we deal with and learn from feedback?
What complaints are excluded from our policy