ADP - Intermediate Care Support Worker
Performance Measures Matrix
1. Workforce Measurement
Ongoing |
Annual Statement |
Snap Shot Method |
One Off |
|
|---|---|---|---|---|
| Method of Advertising - how & where | ||||
| Level of initial response, requests for packs, follow up calls | ||||
| Review applications - employment background, level of existing qualification | ||||
| Numbers suitable for interview, appointable candidates | ||||
| Comparable absence monitoring of workforce (ADP vs. Dom. Care) | ||||
| Training requirements of staff team | X |
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| Diversity | X |
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| 'Down Time' of staff on rapid response | X |
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| Number of 'Hand off's | X |
2. NVQ Issues
Ongoing |
Annual Statement |
Snap Shot Method |
One Off |
|
|---|---|---|---|---|
| Current number of PCT / SSD assessors available | X |
|||
| Accessibility of NVQ assessors | X |
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| How many staff currently undertaking NVQ assessor qualification within locality | X |
|||
| Identify gaps in assessors to ensure competency framework achieved | X |
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| Staff qualifications and ongoing NVQ training |
3. Service Evaluation
| Ongoing | Annual Statement |
Snap Shot Method |
One Off |
|
|---|---|---|---|---|
| Evaluation of Primary care / Social Care staff experience, use of appropriate skills, savings by implementation of new role | X |
|||
| Service user evaluation on receipt of service (survey) | X |
|||
| Carer evaluation of service (survey) | X |
|||
| Analysis of complaints & compliments. | X |
4. Core Service Delivery
Ongoing |
Annual Statement |
Snap Shot Method |
One Off |
|
|---|---|---|---|---|
| Numbers of service users / carers supported under scheme | X |
|||
| Length of stay within scheme | X |
|||
| Demographics of service users - age profile / Diagnosis | X |
|||
| Timeliness of access to scheme (trigger to receipt of service) | X |
|||
| Timeliness of assessment process | X |
|||
| Timeliness of discharge from scheme. | X |
|||
| Outcome to Service User as result of support from the service | X |
5. Whole Systems Data
Ongoing |
Annual Statement |
Snap Shot Method |
One Off |
|
|---|---|---|---|---|
| Locality emergency admission rates to local DGH / Community Hospital setting (will need comparison against local demographic profile of service usage) |
|
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| Locality delayed transfers of care from local DGH / Community Hospital setting (will need comparison against local demographic profile of service usage) |
|
|||
| Locality readmission rates to local DGH / Community Hospital setting - useful for snapshot retrospective review of care pathway | X |
|||
| Baseline hand off data - as collated locality within existing service area | X |
